From account management to payments, bonuses, gaming rules, and technical issues — the vip98 support team is always here for you.
Popular searches: Deposit methods · Claim bonus · Withdrawal · Account verification · VIP benefits
Browse the categories below to find the information you need.
Complete guides on registration, login, updating your information, identity verification, and account security.
Rules, processing times, and troubleshooting for transactions via bKash, Nagad, Rocket, and bank transfer.
Get the full details on welcome bonuses, reload offers, cashback, and free bet terms and conditions.
Learn about betting rules, limits, and payouts for cricket, football, Live Casino, and slots.
Quick help for downloading, installing, updating, or troubleshooting technical issues with the Android and iOS apps.
Everything you need to know about account security, data privacy, and protecting yourself from fraud.
If you can't find your answer in the guide, our team is always on hand to help.
Depositing and withdrawing at vip98 is quick and straightforward.
Click the "Deposit" button on your account dashboard. Then choose your preferred payment method — bKash, Nagad, Rocket, or bank transfer.
The minimum deposit is just ৳200. Enter the amount and tap "Next." A 150% bonus will be applied automatically on your first deposit.
Send the payment to the designated number. Always include the vip98 reference number so your balance is credited instantly.
Your balance is usually credited within 5 minutes. If it takes longer, contact live chat directly.
Withdrawals are processed within minutes of a win. The minimum withdrawal amount is ৳500. First-time withdrawals require account verification to be completed — this is purely for your own security.
Claiming bonuses at vip98 is straightforward, but it's worth understanding the terms to avoid any issues when you withdraw.
Please read the full terms and conditions before claiming any bonus. Bonus balance cannot be withdrawn until wagering requirements are met. For any bonus-related questions, reach out via live chat — our team is always ready to help.
Answers to the most frequently asked questions, all in one place.
When you first join a new online platform, it's natural to have a flood of questions. How do I make a deposit? How do I claim a bonus? Who do I contact if something goes wrong? The answer to all of these is the vip98 Help Center. You won't have to face any issue alone — our experienced support team is available 24/7, every day of the week.
Opening an account at vip98 takes just 2 minutes — simply provide your name, mobile number, and a strong password to get started. For larger withdrawals, identity verification is required, which involves submitting a scanned copy of your National ID or passport. This process exists entirely to protect you and prevent unauthorized use of your account. Verification is typically completed within 24 hours.
If you've forgotten your password, use the "Forgot Password?" option on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. If your mobile number has changed, contact our support team directly for assistance.
Occasionally, balances may not update immediately after a deposit. This is usually due to one of two reasons — either the vip98 reference number was not included with the payment, or there was a temporary network issue. Wait 5–10 minutes first. If the balance still hasn't appeared, contact live chat with your transaction ID and our team will resolve it within minutes.
Keep in mind that withdrawals may be held if the wagering requirements on your bonus balance have not been met. This is not an error — by accepting a bonus, you agreed to these terms at the time of the offer. You can track your current wagering progress on your account dashboard.
Cricket betting is the most popular feature at vip98. We know how deeply cricket is loved in Bangladesh, which is why our Sports section gives cricket a special place. From in-play betting to handicaps, over/under, and player performance markets — you'll find every type of bet here.
If a bet is cancelled or pushed, the full stake is refunded. In the event of an abandoned match or a result decided by the DLS method, vip98's official rules apply. See the Terms & Conditions page for full details.
Some vip98 app users occasionally experience loading issues or crashes. If this happens, start by fully closing the app and reopening it. If that doesn't help, clear the cache and check your internet connection. Still having trouble? Update the app to the latest version. If the problem persists, take a screenshot and send it to support — we'll get back to you promptly.
A few simple habits will keep your vip98 account secure. Use a strong password that combines letters, numbers, and symbols. Enable two-factor authentication (2FA). Never share your login credentials with anyone. And remember — vip98 staff will never ask for your password. If someone does, it's a scam.
If you ever suspect unauthorized access to your account, change your password immediately and notify us at support@vip98.world. Our security team will investigate and take action promptly.
Vip98 is committed to responsible gaming. If online betting starts to feel like a source of stress rather than entertainment, that's worth paying attention to. Our platform lets you set your own deposit limits or session time limits at any time. If you need a short break, that option is available too. Remember, the goal is to have fun — winning and losing are both part of the experience.